Terms of Service

Introduction

These Terms govern your use of PollSpark, provided by PollSpark ("we", "us"). By creating an account or using the service, you agree to these Terms. If you are using PollSpark on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

The Service

PollSpark is a live polling and survey platform that enables users to create and run interactive sessions with participants. Features and usage limits vary by subscription tier. Current details are available at pollspark.co.uk/pricing.

Your Account

You are responsible for keeping your login credentials secure and for all activity under your account. You must provide accurate information when registering. You must not share your credentials with people not covered by your licence.

Subscriptions and Billing

Free accounts include 50 participant slots per month, 60-day results history and watermarked PDF exports. No payment is required.

Paid plans are available at Individual and Teams tiers with expanded features and usage limits. Full details are at pollspark.co.uk/pricing.

Subscriptions are billed in advance. Annual plans are 12-month commitments paid upfront. Monthly commitment plans are 12-month commitments paid monthly. Rolling monthly plans renew month to month.

Rolling monthly subscriptions can be cancelled at any time, with cancellation taking effect at the end of the current billing period. Annual plans and monthly commitment plans cannot be cancelled early through the billing portal during the committed term, except where required by law.

Payment for every paid plan is taken immediately. Paid access begins only after successful payment.

We offer a voluntary 14-day money-back guarantee on your first paid PollSpark purchase. A request must reach hello@pollspark.co.uk within 14 calendar days of successful payment. Later purchases don't qualify, including after cancellation, a plan or billing change, or a return after a gap.

The voluntary guarantee ends once you run a counted live session. A live session counts when a third unique participant genuinely participates. Waiting-room joins, the first two unique participants, duplicate participation, and leaving and rejoining with the same participant identity do not count. Team owner and accepted-member usage is pooled against the purchasing owner.

Refund requests are reviewed manually. If approved, we will issue the refund through Stripe and end the associated paid entitlement. For an annual commitment paid monthly, this means refunding the first instalment and ending the remaining commitment as part of the approved outcome.

We will give at least 30 days notice of any price changes by email and on the pricing page. Changes take effect at your next renewal date.

The voluntary money-back guarantee is separate from your statutory rights. Nothing in these Terms limits or replaces rights that apply under consumer law.

Your Content

You retain full ownership of all session content you create, including questions, response options and exported results. You grant us a limited licence to store and process that content for the purpose of providing the service to you. We make no claim to your data.

Data and Compliance

If you collect personal data from participants through PollSpark, you are the data controller and are responsible for complying with UK GDPR and the Data Protection Act 2018. We process that data on your behalf as a data processor. Our Data Processing Agreement is available on request at pollspark.co.uk/dpa.

Acceptable Use

You must use the service in accordance with our Acceptable Use Policy, available at pollspark.co.uk/acceptable-use.

Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. We will give reasonable advance notice of planned maintenance. Urgent security issues may require immediate action without prior notice.

Cancellation and Termination

You may stop renewal according to the billing option you selected. Rolling monthly plans can be cancelled at the end of the current monthly billing period. Annual and 12-month monthly commitment plans continue until the end of the committed term. No refund is issued for unused time except where required by law.

We may suspend or terminate access immediately if these Terms or the Acceptable Use Policy are breached. We may terminate for any other reason with 30 days notice.

On termination, your data remains accessible for 30 days. Please export anything you need before this period ends. After 30 days, data is permanently deleted.

Limitation of Liability

To the extent permitted by law, PollSpark shall not be liable for indirect, consequential or loss of profit arising from your use of the service. Our total liability shall not exceed the amount you paid in the 12 months before the claim arose. Nothing in these Terms limits liability for death, personal injury or fraud.

Governing Law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

hello@pollspark.co.uk